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IT services support technician

Managed Services

A comprehensive, worry-free solution.

We own and manage 
IT day-to-day

Our Managed solution includes everything
in our 
Advisory solution, plus:

24/7 Support (optional): When needed, we deliver round-the-clock support to address your IT issues and emergencies. 24/7 help desk and end-user support ensure prompt response and issue resolution at any time.

IT Infrastructure Monitoring and Management: We monitor your company's IT infrastructure, including servers, networks, storage systems, and devices. We proactively identify and address potential issues and perform regular maintenance to ensure optimal performance and availability of your systems.

Network and Security Management: We provide network management, including configuring, monitoring, and troubleshooting network devices. We implement robust security measures, such as firewalls, endpoint detection and response software, and intrusion detection systems, to protect against cyber threats and unauthorized access.

Data Backup and Recovery: We establish and manage backup and recovery processes to safeguard your company's critical data and ensure its integrity.  We also design and implement a disaster recovery and business continuity plan to minimize data loss and downtime in the event of a disaster or system failure.

IT Vendor Management: We coordinate with vendors for hardware and software procurement, licensing, and maintenance. Acting as the primary point of contact for vendor management and issue resolution.

System Upgrades and Patch Management: We ensure that your systems and software are up to date, performing regular upgrades and patch management to keep them secure, stable, and compatible with the latest technologies.

IT Documentation and Reporting: We maintain documentation of your company's IT infrastructure, configurations, and processes. Providing you regular reports on IT performance, system health, security vulnerabilities, and service-level agreements (SLAs).

Business partner testimonial 4

“IT Planning Toolkit has finally created a custom tailored platform that can help build an IT security strategy quickly, effectively, that allows you to continue to scale and grow within that custom model. Highly suggest for anyone looking to take their business' cybersecurity seriously.” 

C. Lindsley | Cloud Development Representative at pax8

Technology Alliance Partners

Palo Alto Networks
Cisco Meraki
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